Contact information

We value our customers and are always here to help. If you have any questions, concerns, or require assistance, please feel free to contact us using the details below.

How to Contact Us

You may reach us through the following channels:

• Email: urbnfrenzy@gmail.com

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays)

Response Time

• We aim to respond to all inquiries within 24–48 business hours.

• Response times may be longer during peak periods, promotions, or holidays.

Order-Related Queries

For faster assistance, please include:

• Your order number

• Registered email address

• A brief description of your concern

Support Limitations

• We do not provide support outside business hours.

• Requests submitted on weekends or public holidays will be addressed on the next business day.

Policy Updates

We reserve the right to update this Contact Information Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.