Shipping policy

Thank you for shopping with UrbanFrenzy. Please review our shipping policy below.

Shipping Locations

• We currently ship to Australia, US, Canada.

• At this time, we do not ship to P.O. Boxes or restricted areas.

Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Time

• Standard Shipping: 5–10 business days

• Express Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to courier delays, weather, customs clearance, or peak seasons.

Shipping Charges

• Shipping costs are calculated at checkout based on location and order weight.

• Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS.

• Tracking updates may take 24–48 hours to appear.

Incorrect Address

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delays, loss, or non-delivery due to incorrect or incomplete addresses.

• Orders returned due to incorrect address will not be eligible for a refund.

Damaged Items During Shipping

• If your item arrives damaged, please contact us within 48 hours of delivery.

• Provide clear photos or videos of the damaged item and packaging.

• Approved claims will be resolved through replacement or refund, at our discretion.

Lost or Delayed Shipments

• We are not responsible for delays caused by courier services.

• If your shipment is significantly delayed or lost in transit, please contact us and we will assist in raising a claim with the courier.

Partial Shipments

• Orders containing multiple items may be shipped separately to ensure faster delivery.

• You will receive tracking details for each shipment.

Contact Us

For shipping-related questions, contact us at:
📧 [urbnfrenzy@gmail.com]