Terms of service

1. Overview

These Terms of Service govern your use of our website and the purchase of products from UrbanFrenzy. By accessing our website or placing an order, you agree to be bound by these terms.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products & Services

All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
Product images are for illustration purposes only. Actual colors may vary due to screen settings.

4. Pricing & Payments

All prices are listed in AUD and are subject to change without notice.
We reserve the right to correct pricing errors at any time.
Orders may be cancelled if incorrect pricing is identified.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel orders due to stock issues, payment failure, or suspected fraud.

6. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.
We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

7. Returns & Refunds

We do not accept returns or exchanges for incorrect size selection.
Returns are accepted only for damaged items, which must be reported within 48 hours of delivery with proof.
Refunds or replacements are subject to inspection and approval.
Shipping charges are non-refundable.

8. User Responsibilities

Customers are responsible for providing accurate shipping and contact information.
We are not liable for lost orders due to incorrect address details provided by the customer.

9. Intellectual Property

All content on this website, including logos, designs, images, text, and graphics, is the property of UrbanFrenzy.
Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Attempt to harm, hack, or disrupt website functionality
Submit false or misleading information

11. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

12. Indemnification

You agree to indemnify and hold UrbanFrenzy harmless from any claims, damages, or expenses arising from your violation of these Terms.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of [Your Country/State].

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.